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Gift Certificate FAQ

1.How can I shop?

When you're ready to purchase an item, simply click or tap the "BUY NOW" button which will take you to the retailers website. They will take your order information and will be responsible for shipping your purchase to you.

2.Can I change my order after my credit card is charged?

Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

3.Do I need to pay the sales tax?

No, there is no sales tax on our site.

4.Do you accept international orders?

Yes, we accept orders from the United Stated, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom directly through our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.

5.Is my payment on your site secure?

All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

6.What should I do if I am getting an error when I pay with my credit card?

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

7.What would happen if my order did not go through but my credit card charged?

If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company's processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

8. What can I do, if I cannot place an order successfully online?

If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.

9.What should I do if my order never arrived?

Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

10. How long will it take to process the exchange or refund?

Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

How to Send Gift Certificates

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate you need to specify the following: The name of the person to whom you are sending the Gift Certificate; The email address of the person to whom you are sending the Gift Certificate; The amount you want to send (Note you don't have to send the full amount that is in your Gift Certificate Balance.); An optional short message which will appear in the email; Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Please enter your Gift Certificate redemption code:
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